To meet this commitment, we are working towards meeting the accepted worldwide standard, Level AA of the
Web Content Accessibility Guidelines 2.1.
Known issues
Downloadable documents
Documents on this website are presented as Portable Document Format (PDF) and/or accessible Microsoft Word (DOC). PDFs can be viewed in most browsers, or by using the free
Adobe Acrobat Reader. A free
Microsoft Word Viewer is also available.
For technical and legal reasons, some documents cannot be provided in alternative formats. In such cases, contact details are provided for the supply of alternative formats.
Video and audio
Video and audio are used on this website. Where possible, transcripts are available for this content, to enable access for hearing-impaired visitors (as well as visitors without speakers or headphones).
Databases and online services
Some databases and online services accessed via this site do not meet current accessibility standards. We are working to address this. If you have difficulty accessing an online service or database, please
contact us for assistance.
Request an alternative format
If you need help accessing our website or require information in an alternative format, please contact our customer service team by phone on 03 9658 9658 or via our
contact form.
Access and inclusion policies
More information about our commitment to access and inclusion can be found in our Council Plan.
This website accessibility statement is current as of 2018.